Terms & Conditions
Welcome to Royal Cotton Textile! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.
1. General Agreement
1.1 These terms and conditions apply to all users of the Royal Cotton Textile website (the “Site”). By using this website, you acknowledge your acceptance of these terms.
1.2 We reserve the right to update, amend, or modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.
1.3 These terms govern your purchase of products via the Site, and they do not apply to your use of the Site for other purposes. For details on the use of the Site, please refer to our Website Terms of Use. For information regarding how we handle your personal data, please refer to our Privacy Policy.
2. Products and Services
2.1 All products and services available on the Site are subject to availability. While we make every effort to maintain accurate product information, errors may occasionally occur, and we reserve the right to correct them.
2.2 We strive to provide accurate descriptions and pricing, but if a product’s price is incorrectly listed, we will notify you before processing your order.
3. Orders and Acceptance
3.1 The order process on our Site is designed to allow you to review and amend any errors before submission. Please ensure you carefully check all details before confirming your order.
3.2 After placing an order, you will receive an email confirming receipt of your order. This does not signify acceptance of the order. Acceptance occurs only once we send a dispatch confirmation.
3.3 If we are unable to process your order due to out-of-stock items, pricing issues, or delivery conflicts, we will notify you and, if applicable, refund your payment.
4. Payment Terms
4.1 Payment must be made using one of the available payment methods on the Site. By placing an order, you authorize us to process your payment.
4.2 Prices are displayed in AED (or local currency where applicable) and may be subject to applicable VAT. We reserve the right to adjust the price in case of any errors before order acceptance.
4.3 Delivery charges are not included in the product price unless otherwise stated.
5. Product Availability and Delivery
5.1 Orders are subject to product availability, and we cannot guarantee continuous availability of all items listed on the Site.
5.2 Delivery timeframes are estimates. While we aim to deliver as soon as possible, we do not guarantee specific delivery dates, and we are not responsible for delays outside our control.
5.3 Delivery charges will be communicated at the time of order. We do not deliver on certain days, such as Fridays.
5.4 International orders may incur import duties and taxes, which are outside our control. You are responsible for any additional charges imposed by your local customs office.
6. Cancellation and Returns
6.1 You have the right to cancel your order before it has been dispatched. For more details on cancellations and returns, please consult our Returns Policy.
6.2 Personalized or perishable items may not be eligible for return unless defective.
6.3 We comply with the Consumer Rights Act, which allows you to reject faulty products within 30 days of delivery.
7. Our Liability
7.1 Our liability is limited to the price of the products ordered. We are not responsible for any indirect or unforeseeable losses, including loss of business or profit.
7.2 We do not exclude or limit our liability for death or injury caused by negligence or fraudulent misrepresentation.
7.3 In case of defective products, we will either replace the item or provide a refund. You must notify us of the defect within 30 days of receiving the product.
8. Miscellaneous
8.1 These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.
8.2 If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will continue to apply.
8.3 We may transfer our rights and obligations to another organization, but this will not affect your rights or obligations.
8.4 If you have any queries or complaints, please contact us at info@royalcottontextile.com